At Nancay Julius, we are committed to providing an exceptional shopping experience, including reliable delivery and straightforward return options for our high-quality coffee tables. This Delivery and Return Policy explains the shipping methods, timeframes, and guidelines for returning products purchased on nancayjulius.com. If you have any questions or concerns about our policies, feel free to contact us at [email protected].

1. Delivery Policy

1.1 Shipping Methods

We offer multiple shipping options to accommodate different customer needs. Depending on your location and preferences, you can select from various shipping speeds at checkout. All available shipping methods will be displayed before you finalize your purchase.

  • Standard Shipping: This option provides a cost-effective way to receive your coffee table, with estimated delivery within 5-10 business days.
  • Expedited Shipping: For those who need their product sooner, expedited shipping is available, with delivery within 3-5 business days.
  • Express Shipping: The fastest option available, delivering your coffee table within 1-3 business days.

We do our best to process and ship orders as quickly as possible. Please note that shipping times begin once the order has been processed and shipped, which usually takes 1-3 business days from the time your order is confirmed.

1.2 Shipping Fees

Shipping fees are calculated at checkout based on your shipping address, the size and weight of the items, and the chosen shipping method. During special promotions, we may offer discounted or free shipping options for specific products or regions. Please review the shipping costs before completing your purchase.

1.3 International Shipping

Nancay Julius ships coffee tables internationally, so customers from different parts of the world can enjoy our products. Please note that international shipping times may vary based on customs clearance and other external factors beyond our control. Additionally, customs fees, duties, and taxes may apply and are the responsibility of the customer. We recommend checking with your local customs office for any applicable fees before placing your order.

1.4 Shipping Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through our courier’s website. Please allow 24 hours after receiving the tracking number for it to become active.

1.5 Delivery Issues

If there is a delay in receiving your package or if your coffee table arrives damaged, please contact our customer service team immediately at [email protected]. We will work with you and the shipping carrier to resolve the issue as quickly as possible.

2. Return and Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your coffee table, you can return or exchange it under the following guidelines:

2.1 Return Eligibility

  • Returns must be initiated within 30 days of receiving your order.
  • Products must be returned in their original condition, unused, and with all packaging and accessories included.
  • Any coffee table that has been used, altered, or damaged may not qualify for a return or may be subject to a restocking fee.
  • Custom or personalized items are not eligible for return unless they arrive damaged or defective.

2.2 Return Process

To initiate a return, please contact us at [email protected]. Our customer service team will provide you with detailed instructions on how to proceed with the return. You may be required to provide your order number and a brief explanation of why you wish to return the product.

Once your return request has been approved, we will send you a return shipping label, and you will be responsible for packing the product securely and shipping it back to us. Please ensure that you use a trackable shipping method to avoid any issues.

2.3 Refunds

Once your returned product is received and inspected, we will notify you of the status of your refund. If the return is approved, your refund will be processed to the original payment method. Refunds may take 7-10 business days to appear in your account, depending on your financial institution.

Please note that shipping fees are non-refundable, and return shipping costs may be deducted from your refund unless the return is due to a mistake on our part (e.g., receiving the wrong or defective item).

2.4 Exchanges

If you wish to exchange your coffee table for a different product, you may do so by following the same process as a return. Please contact us at [email protected] to initiate the exchange process. We will provide you with a shipping label to return the original item, and once received, we will process your exchange.

Please note that any price difference between the original and replacement product will need to be settled before the new item is shipped. Shipping costs for the new product may also apply.

3. Contact Us

If you have any questions or need assistance with our delivery or return policies, please contact us at:

At Nancay Julius, we strive to make your shopping experience as seamless and enjoyable as possible. We appreciate your business and are here to support you every step of the way. Thank you for choosing Nancay Julius for your coffee table needs!